Terms of Service

01 Agreement to these Terms

These Terms of Service (the "Terms") are a binding agreement between you and CodeJumbo LLC, a limited liability company organised under the laws of Pennsylvania ("CodeJumbo," "we," "us," or "our"). They govern your access to and use of our websites, applications, learning products, APIs, and related services (together, the "Services").

By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Services. If you are entering into these Terms on behalf of a school, company, or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

Where we have signed a separate written agreement with your organisation — such as a master services agreement, statement of work, or data protection agreement — that agreement controls to the extent it conflicts with these Terms.

02 Who may use the Services

You may use the Services only if you can form a binding contract with CodeJumbo and only in compliance with these Terms and all applicable laws.

Adults

To create an account on your own behalf, you must be at least 18 years old, or the age of legal majority where you live.

Children and teens

Some of our Services are built for learners under 18. Where a child under 13 (or the equivalent minimum age in their jurisdiction) uses a Service, that use must be authorised and supervised either by a parent or legal guardian, or by a school or district acting as the child's authorised agent. We do not knowingly permit children under 13 to create independent accounts without such authorisation. Our handling of children's information is described in our Privacy Policy.

If you are between 13 and 17, you may use the Services only with the consent and involvement of a parent, guardian, or school that agrees to these Terms on your behalf.

Restricted users

You may not use the Services if you are barred from doing so under applicable sanctions, export-control, or other laws, or if your access has previously been suspended or terminated by us.

03 Accounts and security

You are responsible for the accuracy of the information you give us, for keeping your credentials confidential, and for all activity that occurs under your account. Do not share your password or let others use your account.

Tell us promptly at security@codejumbo.com if you suspect unauthorised access. We may require identity verification before acting on account requests, and we may refuse, reclaim, or change usernames that are misleading, infringing, or offensive.

04 Schools, districts, and educators

When a school, district, tutoring organisation, or other institution (an "Institution") makes the Services available to its learners, the Institution is responsible for:

• obtaining any parental or guardian consents required by law before students use the Services;
• ensuring that the data it provides to us — including rosters — is accurate and lawfully shared;
• managing which staff members may access student records through administrative features; and
• complying with its own obligations under applicable student-privacy laws.

When we process student data on an Institution's behalf, we act as a service provider or processor under that Institution's direction, and we use that data only to provide and support the Services — never to build advertising profiles or to sell to third parties. See the children's and student data section of our Privacy Policy.

05 Plans, billing, and refunds

Fees

Some Services are offered free of charge; others require a paid plan, licence, or statement of work. Prices, billing periods, and included usage are those presented to you at the time of purchase or set out in your order form. Unless stated otherwise, all fees are in US dollars and exclusive of taxes, which you are responsible for.

Renewals and cancellation

Subscriptions renew automatically for successive periods of the same length until cancelled. You may cancel at any time from your account settings or by contacting us; cancellation takes effect at the end of the current billing period, and you keep access until then.

Refunds

Except where required by law or expressly stated in a written agreement, payments are non-refundable and we do not provide refunds or credits for partial periods. If you believe you were billed in error, contact billing@codejumbo.com within 30 days and we will review it in good faith.

Price changes

We may change prices for future billing periods. We will give you at least 30 days' notice before a change takes effect, and you may cancel before the new price applies.

Late or failed payment

If a payment fails or is overdue, we may suspend or downgrade access to paid features after giving you reasonable notice.

06 Acceptable use

You agree not to, and not to allow anyone else to:

• break the law, infringe anyone's rights, or violate anyone's privacy through the Services;
• upload or share content that is unlawful, harassing, hateful, sexually explicit, violent, defamatory, or harmful to minors;
• use the Services to cheat, to impersonate a learner or educator, to sell answers to assessments, or otherwise to undermine academic integrity;
• reverse engineer, decompile, or attempt to extract source code, models, or question banks from the Services, except to the extent applicable law forbids that restriction;
• scrape, crawl, or bulk-download content, or use automated means to access the Services beyond documented API limits;
• resell, sublicense, or provide the Services to third parties except as expressly permitted;
• probe, scan, or test the vulnerability of our systems, or circumvent authentication, rate limits, or security controls;
• interfere with the operation of the Services or place unreasonable load on our infrastructure; or
• use the Services to develop a competing product, or to train machine-learning models on our content without our written permission.

Responsible security research is welcome. If you believe you have found a vulnerability, report it to security@codejumbo.com before disclosing it publicly, and do not access data that is not yours.

07 Your content

"Your Content" means anything you or your users submit through the Services — course material, questions, answers, submissions, comments, files, and similar. You keep all ownership of Your Content. We claim no ownership in it.

You grant CodeJumbo a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, transmit, and display Your Content solely to operate, secure, support, and improve the Services for you. This licence ends when you delete Your Content or close your account, except for copies retained in routine backups for a limited period and copies we must keep by law.

You represent that you have the rights necessary to submit Your Content and to grant this licence, and that Your Content does not infringe or misappropriate anyone's rights.

We do not routinely monitor Your Content, but we may review, remove, or restrict content that we reasonably believe violates these Terms or the law. If you believe content on the Services infringes your copyright, send a notice with the information required by the DMCA to legal@codejumbo.com. We terminate repeat infringers in appropriate circumstances.

08 Our intellectual property

The Services — including software, interfaces, curriculum content we author, question banks, designs, text, graphics, and the CodeJumbo name and logo — are owned by CodeJumbo or our licensors and are protected by intellectual property laws.

Subject to these Terms and any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own learning, teaching, or internal business purposes. All rights not expressly granted are reserved. You may not use our trademarks without our prior written consent.

09 Feedback

If you send us suggestions, bug reports, or ideas about the Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them for any purpose without obligation or compensation to you. Please don't send us anything you consider confidential.

10 Third-party services and links

The Services may link to or integrate with third-party products — identity providers, learning management systems, payment processors, and similar. Those products are governed by their own terms and privacy policies. We do not control them, we are not responsible for them, and a link is not an endorsement. Your use of an integration may require you to accept the third party's terms.

11 Educational disclaimer

Our Services are learning tools. They are not a substitute for qualified instruction, accreditation, diagnosis, or professional advice. We make no promise that using the Services will produce any particular grade, test score, certification, admission, placement, or employment outcome. Adaptive recommendations, mastery estimates, and analytics are statistical estimates and can be wrong; educators and families should treat them as one input among many, not as determinations about a learner.

12 Availability and changes to the Services

We work to keep the Services available and reliable, but we do not guarantee uninterrupted access unless a separate service-level agreement says otherwise. Maintenance, updates, network problems, and events outside our control can cause downtime.

We may add, change, or discontinue features at any time. If we discontinue a paid Service entirely, we will give reasonable advance notice and offer a pro-rated refund of prepaid fees for the unused period, along with a reasonable opportunity to export Your Content.

13 Suspension and termination

You may stop using the Services and close your account at any time.

We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, if your use creates risk or legal exposure for us or other users, if payment is long overdue, or if we are required to do so by law. Where the problem can be fixed, we will normally give you a chance to fix it first.

On termination, your licence to use the Services ends immediately. Sections that by their nature should survive — including sections 7 through 9 and 11 through 19 — survive termination. We will delete or return Your Content in accordance with our retention practices.

14 Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, CodeJumbo disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be error-free, secure, or uninterrupted, that defects will be corrected, or that content — including questions, explanations, and automatically generated material — will be accurate or complete.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

15 Limitation of liability

To the fullest extent permitted by law, CodeJumbo and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or educational opportunity, arising out of or relating to the Services — even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts you paid us for the Services in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

These limits apply regardless of the theory of liability and form the basis of the bargain between us. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.

16 Indemnification

You agree to defend, indemnify, and hold harmless CodeJumbo from any claims, liabilities, damages, losses, and reasonable legal fees arising out of your use of the Services, Your Content, your violation of these Terms, or your violation of any law or third-party right. We will notify you of any such claim and may participate in the defence with counsel of our choosing. This section does not apply to consumers where prohibited by applicable law.

17 Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-laws rules, and by applicable US federal law.

Talk to us first

Most disputes can be resolved informally. Before filing a claim, please contact legal@codejumbo.com with a description of the problem and the resolution you want. We will try in good faith to resolve it within 60 days.

Venue

If we cannot resolve a dispute informally, you and CodeJumbo agree to the exclusive jurisdiction of the state and federal courts located in Erie County, Pennsylvania, and each party waives any objection to venue there. Nothing prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property rights.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law gives you the right to bring claims in your local courts, this section does not remove that right.

18 Changes to these Terms

We may update these Terms as the Services and the law change. When we do, we will revise the "Last updated" date above. For material changes, we will give reasonable advance notice — by email, in-product notice, or both — before they take effect.

Continuing to use the Services after changes take effect means you accept the revised Terms. If you do not accept them, stop using the Services and, if you are on a paid plan, contact us about cancellation.

19 General terms

• Entire agreement. These Terms, together with our Privacy Policy and any order form or written agreement between us, are the entire agreement about the Services.
• Severability. If any provision is held unenforceable, the rest stays in force and the unenforceable part is limited to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Notices. We may send notices to the email address on your account. Send notices to us at legal@codejumbo.com.
• Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and CodeJumbo.

20 Contact us

Questions about these Terms:

CodeJumbo LLC
502 W 7th St, Ste 100
Erie, PA 16502, United States
legal@codejumbo.com